STILL NOT SURE?

Frequently Asked Questions

We understand that you might have some doubts

How is the access granted?

After payment is confirmed, we will grant you access to our Google server using your PayPal email.

What happens if my PayPal email is not a Gmail address?

You must send us an email indicating which Gmail address you would like to use to access the Google server.

Is there any cancellation fee when unsubscribing?

No, you can cancel anytime, whenever you want. If you cancel after a payment has been made, your subscription will stay active for the remaining time of your membership.

My PayPal Automatic Payment didn't go through. What should I do?

If we don't receive your payment, then it is most likely we will revoke your access until the payment can successfully be completed. AVOID CREATING ANOTHER AUTOMATIC PAYMENT PROFILE.

If you wish to pay the pending balance, you must follow these quick instructions from PayPal:

  1. Go to ''Settings''.

  2. Click ''Payments''.

  3. Select ''Automatic Payments''.

  4. Select the merchant.

  5. Select your current payment method.

  6. Select a new payment method or click ''Link a New Card or Bank''.

  7. Click ''Save''.

    Please note that after a failed attempt, PayPal will try to collect the payment in 5 days. Your subscription will be automatically canceled after 3 unsuccessful collection attempts.

Are you not afraid of the DMCA?

No, copyright laws forbid and prohibit public file distribution of copyrighted material. Our files are not publicly accessible. They are private.

Why are there empty folders in the Google Drive server?

The folders are not empty. Because there are a lot of files and folders, Google requires some time (1 to 2 hours) to grant full access to each file and folder after we have added you. We beg for your patience on this matter.

How does the ''TGC Guarantee'' works?

If you are not satisfied with our service within the first 14 days of your subscription, you'll get a full refund - no questions asked.*

*This only applies to monthly memberships.

Are downloads available?

No, our service is for streaming only.

Where can I find my content?

  1. Go to your Google Drive app or website.

  2. Click on the "Shared With Me" section.

  3. Locate the folder named ''The Grappling Citadel''.

  4. Enjoy.

Copyright 2025. The Grappling Citadel. All Rights Reserved.